Refund policy

At Walkline, your satisfaction is our priority. Please read this policy carefully before making a purchase.

1. Return eligibility

We accept returns within 30 days of the delivery date. To be eligible, items must meet all of the following conditions:

• Unworn, unwashed, and in original condition
• With all original tags and packaging intact
• Not marked as final sale or non-returnable at the time of purchase

2. Non-returnable items

The following items are not eligible for return or refund:

• Items returned after the 30-day window
• Items showing signs of wear, damage, or alteration
• Items without original packaging or tags
• Gift cards

3. How to request a return

To initiate a return, contact our support team at trendwalkline@gmail.com with:

• Your order number
• The item(s) you wish to return
• The reason for the return

Our team will respond within 1–2 business days with return instructions. Do not send items back without prior authorization — unauthorized returns will not be accepted.

4. Return shipping

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit.

5. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund within 3 business days.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or card issuer. Original shipping fees (if any) are non-refundable.

6. Damaged or incorrect items

If you received a damaged, defective, or wrong item, please contact us at trendwalkline@gmail.com within 7 days of delivery. Include photos of the item and packaging. In these cases, we will cover return shipping and offer a full refund or replacement at no additional cost.

7. Order cancellations

Orders may be cancelled within 24 hours of placement by contacting our support team. Once an order has been processed or shipped, it can no longer be cancelled and must go through the return process.

8. Exchanges

We do not offer direct exchanges at this time. If you need a different size or color, please return the original item for a refund and place a new order.

9. Contact

Walkline Customer Support
trendwalkline@gmail.com
Operated by SICLOPAY LTD — Spyrou Kyprianou Avenue 14, Lemesos, 3070, Cyprus