Shipping policy

Thank you for shopping at Walkline. Please read our Shipping Policy carefully to understand how and when your order will be delivered.

1. Free shipping

We offer free shipping on all orders — no minimum purchase required. The shipping cost will always display as $0.00 at checkout.

2. Order processing time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day. You will receive a confirmation email once your order has been placed, and a second notification with tracking information once it has been shipped.

3. Estimated delivery times

Delivery times vary depending on your location and the shipping method assigned to your order:

• United States: 7–15 business days
• Other countries (where available): 10–20 business days

These are estimates only. Actual delivery times may vary due to carrier delays, customs processing, or other factors outside our control.

4. Order tracking

Once your order has shipped, you will receive an email with your tracking number and a link to track your package. Please allow up to 3–5 business days after shipment for tracking information to be updated by the carrier.

If you have not received tracking information within 5 business days of your order confirmation, please contact us at trendwalkline@gmail.com.

5. Shipping carriers

We work with a network of reliable shipping carriers to deliver your order. The carrier assigned to your shipment may vary depending on your location and product availability. We do not guarantee delivery through a specific carrier.

6. Customs and import duties

For international orders, customs fees, import duties, or taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in the product price or shipping cost. We are not responsible for delays caused by customs processing.

7. Incorrect shipping address

Please ensure your shipping address is accurate at the time of checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at trendwalkline@gmail.com. We will do our best to make corrections, but we cannot guarantee changes once an order has been processed.

8. Lost or stolen packages

If your tracking information shows your order as delivered but you have not received it, please:

• Check with neighbors or building management
• Wait 2 additional business days, as carriers sometimes mark packages as delivered prematurely
• Contact us at trendwalkline@gmail.com if the issue persists

We will work with you to resolve the situation, but we are not liable for packages confirmed as delivered by the carrier.

9. Delays

We are not responsible for shipping delays caused by weather, natural disasters, carrier disruptions, customs holds, or other circumstances beyond our control. In such cases, we will do our best to keep you informed and assist in resolving any issues.

10. Contact

Walkline Customer Support
trendwalkline@gmail.com
Operated by SICLOPAY LTD — Spyrou Kyprianou Avenue 14, Lemesos, 3070, Cyprus